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FORGEby JuraVance

Career Readiness

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For anyone who wants to sell cars in Canada

The licence gets you in. The first customer is the real test.

Forge lets you practise what a licensing exam cannot test: the greeting, the questions, the price talk and the customer who hesitates. Speak out loud to a lifelike customer, then get a coach-style scorecard that shows exactly what to do better, before it counts.

Your first session is free11 scenarios4 levelsVoice practice12 languagesCoach scorecard

The honest problem

Getting hired is step one. Staying is the hard part.

Canadian dealerships lose a lot of sales consultants. Lack of training and coaching is one of the major reasons, alongside a few others.

54%

annual turnover for sales consultants at Canadian dealerships in 2025, up from 33% in 2023.

1 in 3

sales consultants are gone within a year. About two in three (67%) are still there.

58%

of dealers run a structured orientation for new hires. Only 25% run a mentor program.

Source: CADA 2026 National Workforce Study, prepared by MNP. Turnover figures cover 629 dealership stores and more than 43,500 payroll records, and count every kind of exit. Training figures come from 366 responding dealers.

Forge cannot change how a dealership trains. It can give you practice before your first real customer walks in, so your first conversation is not your first attempt.

Your path in

Three steps from curious to showroom-ready

1

Get licensed

Rules differ by province, and your provincial regulator sets the steps. This is the door. It is a separate process from Forge.

2

Practise with Forge

Talk to a lifelike customer out loud. Get a coach-style scorecard and the exact words to try next time.

3

Walk in with your Record

Your Career Readiness Record is a summary of your practice that you can print or share with a hiring manager.

Forge is not a licensing course and is not affiliated with any regulator. Open to anyone in Canada.

Step one: get licensed

Licensing is different in every province

Plain-language guides with the steps, fees and official sources, checked against each regulator.

Open to anyone in Canada. Other provinces have their own rules, so check with your provincial regulator. Forge is not affiliated with any regulator.

How it works

Practise. Get scored. Get better.

1

Talk to a customer

A customer walks onto the floor. You greet them, ask questions and handle what they say, all out loud.

2

Get a real scorecard

A coach-style review scores four skills and quotes your own words back to you.

3

Fix one thing at a time

Weak spot? You get what happened, why it matters, three steps to do better, and words you could say instead.

What you will practise

Four levels, 11 scenarios

Each level builds on the one before it, from your first hello to a hesitant customer.

1

First contact

Make a customer feel welcome in the first 30 seconds.

  • •Meet and Greet
  • •Just Looking
2

Discovery

Understand the person before you talk about a vehicle.

  • •Discovery
  • •Unsure Buyer
  • •Used Vehicle Availability
3

Price and process

Stay calm and honest when price, trade and the drive come up.

  • •What is your best price?
  • •Trade-In Introduction
  • •Test Drive and Walkaround
4

Commitment

Keep the conversation moving when the customer hesitates.

  • •I need to think about it
  • •I have to talk to my spouse
  • •Follow-Up Call

Practise in 12 languages

Real customers do not all speak English.

Pick the language your customer speaks and practise the conversation you will actually face on the floor.

EnglishFrench · FrançaisSpanish · EspañolFarsi · فارسیMandarin · 中文Hindi · हिन्दीPunjabi · ਪੰਜਾਬੀArabic · العربيةUkrainian · УкраїнськаRussian · РусскийTagalogPortuguese · Português

Answer in the customer language or in English. Your scorecard and coaching stay in English, and the wording we suggest comes in your customer language with the English meaning. Sessions in any language count the same toward your levels.

The scorecard

Scored on the four skills that matter first

Meet and greet

35% of your score

Your first moments: a warm welcome, your name, theirs, and an easy tone.

Rapport building

30% of your score

Sounding human and genuinely interested, with no pressure.

Discovery depth

20% of your score

Open questions about what the customer needs, and real follow-ups.

Objection handling

15% of your score

Staying calm and curious when the customer brushes you off or hesitates.

Example scorecard (illustration only)

62

out of 100

Meet and greet48
Rapport building71
Discovery depth66
Objection handling70

How to do this better: Meet and greet

You jumped straight to the vehicle before learning the customer's name.

Try saying something like:

"Welcome in. I am Alex. What is your name, and what brought you in today?"

Works on your device

Practise from a computer or your phone

Forge is a voice tool. Use the right browser.

You speak with the customer out loud. Allow your microphone when asked, and use a quiet spot or headphones.

Computer

Chrome, Edge or Safari

Best for a long practice session.

iPhone

Safari

Open Forge in Safari. Tap Play to hear each reply.

Android

Chrome

Open Forge in Chrome and allow your microphone.

Pricing

Start free. Upgrade when you are ready.

Free sample

$0

  • One Meet and Greet conversation
  • Full voice experience
  • Score and coaching unlock with a pass
Start free

Career Readiness Pass

$99.95 CAD

One-time payment for 30 days, plus applicable tax. Not a subscription.

  • All 11 scenarios across four levels
  • Full scorecards with coaching
  • Customers in 12 languages
  • Your results history
  • Up to 5 sessions a day, 100 per pass
Start free

Questions

Good to know

Do I need a licence before I use Forge?+

No. You can practise at any time. To sell vehicles you will need to follow the licensing or registration rules in your province, which are set by the provincial regulator. Forge is not a licensing course and is not affiliated with any regulator. It helps with what comes after: the conversation with your first customer.

Is Forge available across Canada?+

Yes. Anyone in Canada can sign up and practise, in English, French or any of the other languages we support.

Do I need sales experience?+

No. Forge Career Readiness is built for people who are new to the showroom floor. Every level starts with a short playbook so you know what good looks like before you practise.

How long is a practice session?+

A conversation lasts up to 8 replies, usually a few minutes. When it ends, Forge scores it automatically and shows you what to do better next time.

Do I have to talk out loud?+

Yes, that is the point. Forge is a voice tool, because real customers talk to you. Use a quiet spot or headphones. A typing backup exists if your microphone is blocked.

What does my free session include?+

One free Meet and Greet conversation. You get the full experience, and your score and coaching unlock when you get a Career Readiness Pass.

What does the pass include?+

Access to all 11 scenarios for 30 days, full scorecards with coaching on any skill that needs work, and your results history. Up to 5 sessions per day and 100 per pass.

Can I practise in other languages?+

Yes. Before you start, choose from 12 languages: English, French, Spanish, Farsi, Mandarin, Hindi, Punjabi, Arabic, Ukrainian, Russian, Tagalog or Portuguese. The customer speaks that language and you can answer in it or in English. Your scorecard and coaching stay in English, and the wording we suggest comes in your customer language with the English meaning. Voice and transcription quality can vary by language.

How do refunds work?+

Email support@juravance.com within your pass period. If you have used fewer than 5 sessions, or a confirmed technical problem on our side stopped you from using the pass, we will review a refund. No refund is available once a Career Readiness Record has been issued, printed, shared or had a QR code generated for the pass. Approved refunds go back to the card you paid with.

Does Forge guarantee me a job?+

No. Forge helps you practise and build confidence. It cannot promise a job offer or a result at any dealership.

Your first conversation is free.

Say hello to your first customer. It takes a few minutes.

Start free

© 2026 JuraVance Inc. · Forge Career Readiness